Clear rules, no surprises. Here's how delivery, returns, and refunds work.
| Region | Same day | Standard |
|---|---|---|
| Lagos & Abuja | Same day · ₦1,500 | Free over ₦35,000 |
| Other Nigerian cities | — | 2–4 days · from ₦2,500 |
| Ghana | — | 3–6 days · from ₦4,500 |
| Kenya | — | 4–7 days · from ₦5,500 |
We dispatch from Lagos and Accra warehouses. Orders placed before 1pm on a business day are processed the same day. Orders placed after 1pm, on weekends, or on public holidays go out the next business day.
Estimated delivery dates shown at checkout are based on the carrier's most recent performance for your address. Real delivery time can vary slightly during peak periods (Black Friday, Christmas, Eid).
You'll get an SMS and email with tracking once your order ships. You can also track from your account under Order History.
For same-day deliveries, you'll get a WhatsApp message from the rider when they're on the way.
You can return any unworn item within 14 days of delivery for a full refund or store credit. Items must:
To start a return, open your order in account history → Request return. We'll generate a label or accept the item at any of our 8 stores.
Need a different size or color? Start a return and place a new order — that way you'll get the new piece sooner. We refund the original item once we receive it.
For hygiene and safety reasons, we don't accept returns on:
Once we receive and inspect your return, we issue a refund within 5 business days. Refunds go back to your original payment method. Bank transfers and card payments may take 1–3 extra days to reflect, depending on your bank.
We're sorry — that shouldn't happen. WhatsApp us within 48 hours with your order ID and a photo. We'll either replace the item at no cost or refund you immediately.